Frequently Asked Questions

How long does delivery take?

Orders are processed in 1–3 business days and usually arrive within 7–15 business days. You will receive a tracking link by email as soon as your order ships.

How do I choose my size?

Most customers order their usual size. If you are between sizes or have wide feet, choose the larger size. See our Size Guide for exact measurements.

Can I return or exchange my shoes?

Yes. You have 30 days from delivery to request a return or a size exchange. Shoes must be unworn outdoors and in their original box. See our Return Policy.

How does “Buy 1, Get 2 Free” work?

Add 3 eligible pairs to your cart and the 2 lowest-priced pairs become free automatically. Only products in the promotion collection are eligible.

Are your shoes suitable for wide feet?

Yes — our styles are designed with a roomy toe box. Look for the “Wide Feet” collection for our roomiest fits.

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All payments are encrypted and processed securely.

Can I change or cancel my order?

Yes, if you contact us within 12 hours of placing your order at info@walkora-footwear.com.

How can I contact you?

Email info@walkora-footwear.com. We reply within 48 business hours, Monday to Friday.